Customer Support Associate

At Nielsen, we believe that career growth is a partnership.
You ultimately own, fuel and set the journey.
By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed.
We champion you because when you succeed, we do too.
Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve.
We enable your best to power our future.
**Scope of this role**
**Responsibilities**:
- Provide world-class support to customers for requests, issues, questions, concerns or enhancements
- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders
- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
- Investigate and suggest potential resolutions, workarounds, and tips for optim...