Customer Support

We are looking for a Support Consultant to oversee the stability and continuous improvement of a telecommunications platform within a high-demand technical environment.

You will act as the highest level of technical escalation, collaborating with multiple teams to resolve critical incidents and strengthen operational reliability.

This role combines advanced telecom expertise, leadership in support operations, and a proactive approach to system optimization.

Responsibilities:

• Lead the resolution of critical incidents affecting telecommunications services and infrastructure.
• Analyze recurring technical issues to identify structural weaknesses and propose long-term improvements.
• Collaborate with Product Managers and technical teams to implement permanent solutions across the platform.
• Act as the main technical liaison between end-users, internal teams, and in...