Customer Support

We are looking for a professional with previous experience in customer support and administrative tasks within digital or SaaS environments, to support daily customer support, operational coordination and account administration activities
This role is mainly focused on execution, task follow-up and operational support, working with established processes and team guidance
We are looking for a mature, reliable and detail-oriented person, with good common sense, curiosity to learn and strong organization skills, who is comfortable handling routine operational and administrative work in a remote and technology-driven environment
Working hours: 8:00 a.m. to 12:00 p.m

Key Responsibilities:

Customer & operational support (50%)

Handle basic customer requests related to the use of the platform.

Provide first-level functional support on the SaaS platform.

Register incidents, questions and requests and follow up ...