Customer Support Consultant

Be friendly, be helpful and most of all, place customer satisfaction at the front and centre of what you do.

Your day-to-day job will see you speaking to one of the organisation’s biggest assets and you need to make sure every experience they have in dealing with you is a great one.

Your contribution will go a long way in our ongoing effort to deliver outstanding customer service.

Help us make a difference.

Work Life:

Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.

Provide first-level technical support using documented procedures and available tools.

Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.

Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.

Keep our customers informed about our line of...