Customer Support Coordinator

Minimum Requirements:

• Applicants must be willing to work and relocate to Clark, Pampanga.
• Applicants must be a Filipino citizen or have a relevant residence status.
• Bachelor’s Degree in a relevant business field preferred.
• A minimum of 2 years work experience in a Hospital / Pharmacy Setting; experience in the medical insurance or HR benefits field is a plus.
• Knowledge of medical insurance processes and terminology is advantageous.
• Experience in process mapping and online file management preferred.
• Proficiency in written and spoken English.
• Must be willing to work on shifting schedule including graveyard shifts.
• Must be willing to work on holidays and weekends.

Key Responsibilities and Accountabilities

• Handle incoming calls and follow the support guide to understand the type of query.
• Provide product and service information to customers within t...