Customer Support Coordinator

Customer Support Coordinator What will you do? Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs; Order Management: enter, change, manage requests related to orders in cooperation with country representatives; Provide support to the customers for commercial and logistic returns product; Provide support to the customers for solving the logistic and commercial complaints; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Collaborate with Marketing on new product launches Ongo...