Customer Support

Location: CyberJaya

Salary : RM ,000+ (basic + allowance)

Requirement: N1

** Expatriate with N1 , or Japanese Native Speaker Welcome

About the role

This is a full-time Customer Service (Japanese Speaking) role . You will be joining the customer service team , a leading provider of customer service solutions. In this position, you will be the first point of contact for customers, providing high-quality support and assistance in Japanese.

What you'll be doing

• Answering inbound customer calls and responding to inquiries in Japanese
• Resolving customer issues and complaints in a professional and courteous manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to improve customer service and make recommendations
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to standard operating procedures and quality ...