Customer Support Engineer

Customer Support Engineer (Consultant)

As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to make them successful. You will be actively working with engineers in the field of medical, aerospace, drone, agriculture and security surveillance markets to help them develop systems of the future as they learn to work with our technology, as well as helping us to bring our support service to the next level by creatively innovating our content and methods.

The assignment

Provide direct and timely support to external customers by email, calls, screen sharing sessions, etc.;

Create new and maintain existing support content in line with customer needs;

Increase the level of support for our products by implementing new tools;

Discu...