Customer Support Engineer (Buenos Aires)

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly general issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of a network of regional hubs. It's this global reach and innovation that sets us apart.

What you get to do

Operational Support

• Monitor alerts, queues, and systems to ensure platform stability
• Handle customer tickets and incidents in line with SLAs
• Execute standard procedures while ensuring accuracy and consistency in ticket handling

Problem Investigation & Resolution

• Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
• Identify root causes for recurring or unclear issues and contribute to...