Customer Support Engineer L2 IRC288981

Description

Our customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.

Requirements

We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico!

Job Summary

• Provides technical support covering the full life cycle of client's products to external customers and partners.
• Diagnoses and debugs technically complex software in networked and virtualized environments.
• Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
• This will be a 24/7 rotation position.

Job responsibilities

Communication Skills

• Good standard of verbal and written English and a professional telephone manner.
• Can convey t...