Customer Support Engineer

Job Overview
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Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.
Your Day‑to‑Day Responsibilities
Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.
Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.
Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
Assist customers in configuring integrations and automations to optimize their workflows and validate p...