Customer Support Engineer

What will you do?

• Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments;
• Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner;
• Record activities in ISAH (ERP system), review and prepare project calculations;
• Diligently follow up on potential assignments and outstanding quotations;
• Conduct negotiations within established margins and issue order confirmations to customers;
• Ensure proper management of project budgets and documentation within the assignment scope, while providing accurate information both verbally and in writing;
• Be available to address urgent issues (including through the on-call service), initiate appropriate solutions, and deploy resources where needed;
• Share responsibility within the team for the service hotline. As part of a rotating on-call schedule, you...