Customer Support Engineer

What will you do?
Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments; Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner; Record activities in ISAH (ERP system), review and prepare project calculations; Diligently follow up on potential assignments and outstanding quotations; Conduct negotiations within established margins and issue order confirmations to customers; Ensure proper management of project budgets and documentation within the assignment scope, while providing accurate information both verbally and in writing; Be available to address urgent issues (including through the on-call service), initiate appropriate solutions, and deploy resources where needed; Share responsibility within the team for the service hotline. As part of a rotating on-call schedule, you will serve as the (secondary) point of contact for clients for a period of seven days.