Customer Support Engineer

Company Overview

HUISMAN FAR EAST SERVICES PTE. LTD.

Job Summary

As a Customer Support Engineer, you will manage client accounts by advising on and selling aftercare services for installations, ensuring optimal support through maintenance, inspections, upgrades, service contracts, and training.

Responsibilities

• Advise clients on aftercare service options to enhance the performance and longevity of installations
• Sell maintenance, inspection, upgrade, service contract, and training services to existing customers to increase revenue
• Manage dedicated client accounts by coordinating support activities and ensuring efficient service delivery
• Collaborate with fellow Customer Support Engineers to share knowledge and improve customer service outcomes
• Strengthen customer relationships by providing timely, accurate, and proactive support throughout the service lifecycle

What will you...