Customer Support Engineer

GA Telesis Engine Services (GATES) is a global jet engine MRO based at Helsinki-Vantaa Airport, Finland. We are now looking for a flexible, energetic, and self-motivated Customer Support Engineer to join our Customer Support team in our international and growing company.
In this role you will be the main point of contact for any technical issues during shop visits in collaboration with Customer Support Account Manager. You will work closely with internal stakeholders such as engineering, planning, inspection, and production teams to ensure high-quality customer experience.
At GATES, we value teamwork and close collaboration, and we work on-site at our office right at the heart of aviation activity – at Helsinki-Vantaa Airport. This is a full-time permanent position.
Main responsibilities:

• Communicate & advise customers on technical matters during & after engine shop visits
• Prepare and analyze engine workscopes for engine bids and curren...