Customer Support Executive – 90 Non-Voice

Job Description:

We are hiring Customer Support Executives for a 90% non-voice process, primarily handling chat and email support. The role involves assisting customers, resolving queries efficiently, and ensuring a high level of customer satisfaction. This position is ideal for college graduates with strong written communication skills who prefer minimal voice interaction.

Key Responsibilities:

• Handle customer queries through chat and email channels
• Provide accurate information and resolve issues within defined timelines
• Maintain proper documentation and update customer records
• Follow company policies, processes, and quality standards
• Escalate complex issues to the appropriate team when required
• Meet productivity, quality, and turnaround time targets

Eligibility / Requirements:

• Must be a college graduate (any discipline)
• Strong written English communication skills