Customer Support Executive

Job Summary:
Our Customer Support Executive will be responsible for ensuring customer satisfaction through working with the CEIC operations team, product development team, and account managers. This person will be a key part of the Customer Support team located in Bogotá, responsible for supporting end users and account managers to onboard end users, manage queries, and troubleshoot/escalate queries ensuring a positive experience of CEIC for clients. That's why this person must have a proactive relationship attitude and be customer service oriented.
Core responsibilities:
Manage the end-to-end user query process from ticket reporting to resolution to ensure SLA commitment.
Get prompt responses from operations and or product development team to ensure response times committed within the sales offer.
Provide a friendly user experience when talking to/emailing clients.
Provide user support, training, and onboarding to our client base.
Act as frontline support to ...