Customer Support Executive English/German

Join to apply for the Customer Support Executive English/German role at LiveAboard.com .

As a member of the Customer Support Team, you will play a pivotal role in our organisation by providing exceptional support to our guests and partners, primarily during the after-sales process. You will assist guests in organising their trip, liaising between guests and partners to ensure accurate and relevant information, and delivering an outstanding experience that drives satisfaction.

Key Responsibilities:

• Assist guests in finding, booking, and organising their trips, offering guidance and recommendations based on their preferences.
• Act as a liaison between guests and partners, ensuring seamless communication.
• Provide accurate information, address inquiries, resolve issues, and ensure a positive support experience.
• Use problem-solving skills to handle complex inquiries and guest complaints.
• Ensure accuracy a...