Customer Support Executive( Fin-Tech)

We are looking for enthusiastic, customer-focused professionals to join our team as Customer Support Executive. In this role, you will play a key part in delivering exceptional customer experiences by handling inquiries, resolving concerns, and supporting customers across multiple communication channels, including voice, email, and chat.

Key Responsibilities:

• Respond to customer queries promptly and professionally through calls, emails, and chat.
• Resolve customer issues efficiently while ensuring high levels of satisfaction.
• Provide support related to digital banking services, including online transactions, account access, and basic troubleshooting.
• Accurately record customer interactions, concerns, and resolutions in internal systems.
• Collaborate with internal teams to enhance service quality and improve the overall customer experience.
• Maintain compliance with company policies, data security standards, and service gui...