Customer Support Executive

Responsibilities:  

• Support business customers with their day-to-day operation queries, technical queries, in timely manner.
• Assist warehouse colleagues with operation, technical queries to ensure uninterrupted operations.
• Investigate and resolve client queries quickly and patiently.
• Work with carriers for distribution related issues, for prompt resolution to the customers.
• Understand customer specific offerings & workflow, and monitor the entire cycle and workflow to ensure uninterrupted service (Inbound to Last mile delivery)
• Proactively share any incidences/potential risk with the management team
• Monitor the inventory levels, keep updating the relevant stakeholders.
• Assist the warehouse in Stock take activities and audits.
• Collaborate with customer supply chain team, w...