Customer Support Executive

Position Responsibilities

• Assist customers with their items purchased through E-commerce platforms
• Solving complex customer problems using your product knowledge
• Understanding and identifying the root cause of the customer's problem through insightful questions
• Taking ownership of support incidents and using all available resources and knowledge to resolve them
• Delighting customers at the quality of service provided for their support inquiries
• At least 2 years of professional customer support experience
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates
• Mus...