Customer Support Executive

Cathay Pacific Airways Limited

Full-time Kraków, Lesser Poland Voivodeship Computer Occupations

Posted:

February 27, 2026

Location:

Kraków, Lesser Poland Voivodeship, Poland

Job Description

                    Company Description
Customer Support Executives play a key role in building relationships with our customers. The position requires addressing feedback in a positive and professional manner, win back our best customers and restore their confidence in our products and services.
Key Responsibilities
Restore customer confidence through direct handling of customer feedback in a thorough and professional manner, including but not limited to high profile and Executive Office cases, special and legal cases
Handle both verbal and written customer feedback in a professional and timely manner
Liaise with other departments to handle customer feedback, which require further investigation
Support the Customer Support teams around the world or other departments as required in the handling and resolution of cases
Accurately record customer feedback in the Customer Feedback and Compensation System
Handle escalations in a professional and timely...
                

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Job Overview

Job Type: Full-time

Location: Kraków, Poland

Posted: February 27, 2026

Deadline: April 08, 2026