Customer Support Executive

Qualifications

• Bilingual Proficiency: Business-level fluency in both Japanese/Mandarin/Cantonese and English (written and verbal).
• Customer Support Experience: Previous experience in a customer support or call center environment (handling phone and/or written inquiries).
• Residency: Must be legally eligible to work in Malaysia.
• Collaboration: A strong team player with the ability to work effectively with team members, leaders, and stakeholders.
• Resilience: The ability to remain calm, composed, and effective in a fast-paced, high pressure environment.
• Preferred Qualifications: Experience working on projects focused on process improvement or enhancing customer satisfaction.