Customer Support Executive

We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities we entrust you with:

• Act as the first point of contact for Singapore merchants, providing timely and effective support via
  email, phone calls, and WhatsApp
  .
• Manage and resolve
  fault calls
  and incident reports by coordinating with internal teams to ensure smooth resolution.
• Accurately log, track, and update all merchant interactions in the support system.
• L1 Troubleshoot technical and operational issues, escalating complex matters as required.
• Proactively follow up with merchants to provide updates and confirm resolution of issues.
• Collaborate with cross-functional teams (technical, operations, account management) to ensure seamless merchant support.