Customer Support Executive

Execute day-to-day operational activities, ensuring adherence to established processes, procedures, and quality standards.
Handle inbound customer calls, emails, and messages (via various channels) efficiently, ensuring a high rate of first contact resolution.
Manage and resolve customer complaints effectively, coordinating with multiple internal and external stakeholders to find timely and satisfactory resolutions.
Collect and analyze information and complaints data to identify trends, patterns, and areas for improvement.
Responsible for strong follow-up and coordination with all stakeholders.
Maintain confidentiality and ensure sensitive information is appropriately protected.
Foster healthy relationships with external partners, vendors, or customers to ensure outstanding customer experience.
Edit and proofread documents to ensure accuracy, consistency, and adherence to established guidelines and standards.
Collaborate with the internal & external stakeholders...