Customer Support Executive

Tribe is expanding

We are hiring a Mandarin-speaking Customer Support Executive to support our global client, Tencent, one of the world's leading gaming companies.

If you're passionate about gaming and enjoy assisting players, this is a great opportunity to grow your career remotely in the gaming industry.

Key Responsibilities

• Deliver professional customer support via live chat and email
• Identify, troubleshoot, and resolve player concerns efficiently
• Escalate complex or technical issues to the relevant teams
• Manage multiple systems and platforms simultaneously
• Ensure players enjoy a seamless and positive gaming experience

Job Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year of customer service experience (live chat or call center preferred)
• Comfortable using MS Office and online systems
• Must own a laptop and have stable internet conne...