Customer Support Executive Sales

1. Customer Handling: Respond promptly to customer inquiries via phone, email, chat, and social media. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. 2. Problem Resolution: Identify and assess customers needs to achieve satisfaction. Diagnose and troubleshoot technical issues and provide solutions. Escalate unresolved issues to the appropriate internal teams and follow up until resolved. 3. Documentation and Reporting: Maintain detailed records of customer interactions, process customer accounts, and file documents. Prepare and distribute customer activity reports. Provide feedback on the efficiency of the customer service process. 4. Product/Service Knowledge: Stay updated with product knowledge and new product/service offerings. Provide customers with information about new features and services. 5. Team Collaborati...