Customer Support Executive

Customer Support Executive

Role Overview

This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.

This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.

Key Responsibilities

• Proactively contact users through outbound calls and other outreach channels
• Communicate promotions, campaigns, and special offers to customers
• Resolve customer incidents, queries, and support tickets efficiently
• Support account activations, verifications, and related processes <...