Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our Client is a global team of life science digital marketing experts.
Role Overview:
We're looking for a Customer Support to manage inbound and outbound phone calls with existing customers. The primary objective of this role is to provide outstanding customer support while proactively retaining customers by encouraging subscription extensions and renewals. This is a phone-first role, requiring strong communication skills and the ability to build trust and rapport quickly.
Key Responsibilities:
- Handle inbound and outbound phone calls with existing customers regarding orders, subscriptions, billing, and product-related inquiries.
- Proactively...
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