Customer Support for DTC Beauty and Wellness Company (US-Based, Remote)

Overview

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a reliable, detail-oriented Customer Support Agent to support our growing global customer base. You'll be the frontline voice of the brand—handling inquiries, resolving issues, and ensuring a high-touch customer experience across all support channels.

Key Responsibilities

• Respond to customer inquiries via email and live chat (primary channels)
• Handle order-related issues: shipping, returns, refunds, exchanges
• Assist with product questions and general brand inquiries
• Troubleshoot customer issues and escalate when needed
• Maintain accurate documentation and inter...