Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. This role requires a proactive, empathetic, and detail-oriented Customer Service Specialist to join our growing support team. In this role, you will be the frontline of communication with our customers, resolving inquiries, troubleshooting issues, and creating a positive brand experience. You'll also play a key role in identifying emerging customer trends and helping improve internal processes.
*Key Responsibilities: *
- Handle and resolve up to 140 tickets daily across all contact types (email, contact form, social DMs).
- Deliv...
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