Customer Support for Ecommerce Account

We areseeking a dedicated and customer-focused Customer Support Representative for our ecommerce account. In this full-time, non-voice role, you will be responsible for providing exceptional customer service and support to our clients via email and chat. Based in Taguig City, Metro Manila, this position is an excellent opportunity to join a dynamic and growing team.

What you'll be doing

1. Responding to customer inquiries and issues via email and chat, providing timely and effective resolutions
2. Documenting customer interactions and maintaining detailed records
3. Identifying and escalating any complex or recurring issues to the appropriate team members
4. Proactively communicating with customers to ensure their satisfaction and loyalty
5. Participating in team meetings and training sessions to continuously improve customer service skills
6. Adhering to established service level agreements and key performance indicators

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