Customer Support for Online Video Streaming platform - Russian

Embrace the future!



Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.



You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.



You can see the details below and we would be happy to address any questions you might have.



**Key Responsibilities:**



+ Audience is the premium membership customers

+ Identifying the client’s problem; troubleshooting them to find the solution

+ Documenting each action you take; and categorizing cases and possible bugs

+ E.g. Fix account issues; Fix playing videos issues or uploading problems

+ Soft Troubleshooting



**What we're looking for:**