Customer Support for Telco Account

An excellent opportunity has become available for a dedicated Customer Support Associate to join the team in Cebu, Central Visayas. In this full-time customer service role, you will be responsible for providing high-quality support to customers of our leading telecommunications client. Whether through phone, email or chat, you will be the friendly and knowledgeable face of the company, resolving inquiries and ensuring a seamless customer experience.

What you'll be doing

1. Answering incoming customer queries and resolving issues in a timely and efficient manner
2. Providing accurate information and guidance to customers on a range of products and services
3. Escalating complex queries to the appropriate teams and following up to ensure satisfactory resolution
4. Maintaining detailed records of all customer interactions and documenting resolutions
5. Contributing to continuous service improvements by identifying pain points and recommending sol...