Customer Support for Travel and Hospitality Account

About the role
As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service to clients in the travel and hospitality industry. Based in our Taguig City office, this full-time position will have you interacting with customers over the phone, email, and chat to address their inquiries and resolve any issues they may encounter. Your focus will be on delivering a seamless and satisfying customer experience that strengthens brand loyalty.

What you'll be doing

1. Respond to inbound customer inquiries and requests via phone, email, and chat in a professional and courteous manner
2. Troubleshoot and resolve customer issues in a timely and effective way
3. Provide accurate information about products, services, and policies
4. Document customer interactions and maintain detailed records
5. Identify opportunities to improve customer satisfaction and recommend process improvements
6. Collaborate with cr...