Customer Support & Fulfillment Leader

Customer Support / Full Time / In office

Full-Time · $18.43/hr Location: Opus Art Supplies, 3162 Thunderbird Cr, Burnaby, BC V5A 3G4

Opus Art Supplies is looking for a detail‑oriented, customer‑focused individual to join our Customer Support & Fulfillment team. This hybrid role bridges customer service with hands‑on fulfillment, ensuring artists across Canada receive outstanding support and the right products—picked, packed, and shipped with care.

You’ll thrive in this role if you’re comfortable moving seamlessly between assisting customers and supporting warehouse operations.

Key Responsibilities Customer Support

Provide exceptional service by phone, email, and in-person.

Assist with product inquiries, order updates, and case resolutions.

Apply Opus’ CARE principles (Cultivate, Attention, Responsiveness, Empathy) to build trust and connection with artists and educators.

Maintain accurate records of customer intera...