Customer Support Group Lead

inDrive

Full-time Mexico, Estado de México Reclutamiento y marketing de personal

Posted:

March 02, 2026

Location:

Mexico, Estado de México, Mexico

Job Description

Customer Support Group Lead Department:  Customer Service and Experience 
Employment Type:  Full Time 
Location:  Mexico 
Description We’re expanding our Customer Support team in one of the most significant markets for inDrive. This new team member will be responsible for monitoring service metrics and implementing strategies to achieve departmental KPIs and goals. Conduct regular performance evaluations and provide feedback, onboard new hirings and support on recruitment processes. If you are ready to be part of a new team and go to the next step we are waiting for you. 
Key Responsibilities Own day-to-day management of a team (up to 20 agents): attendance, adherence, break control, handovers, and shift change discipline. 
Run daily stand‑ups with yesterday’s KPIs, today’s priorities, blockers, and assignment. 
Monitor SLA, CSAT, AHT, QA, adherence, efficiency (chats/hour) in r...
                

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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: March 02, 2026

Deadline: April 11, 2026