Customer Support Intern

Tapmad is looking for Customer Support Intern to support our customer service operations. The intern will assist in handling customer inquiries, resolving basic issues, and ensuring a positive customer experience. This role is ideal for fresh graduates or students who are eager to learn, build communication skills, and gain hands-on experience in customer support.

Key Responsibilities:

Customer Interaction:

Assist in responding to customer queries via phone, email, and chat under supervision.

Provide basic information about products/services and guide customers appropriately.

Issue & Complaint Handling:

Support the team in addressing customer concerns and escalating complex issues to senior team members when required.

Documentation:

Help maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.

Feedback & Reporting:

Collect customer feedback and share insights with the team...