Customer Support (L2)

We’re Hiring: Customer Support Engineer L2 – Authentication & Identity Infrastructure

Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?

We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.

What You’ll Be Working With:

• Active Directory
• LDAP / DNS / Group Policy
• MFA & Certificate-Based Authentication
• Windows Server Infrastructure
• Secure Access Gateways
• Identity Federation (SAML / OIDC)

What We’re Looking For:

• Experience troubleshooting Windows Server and enterprise authentication issues
• Strong understanding of Authentication vs Authorization concepts
• Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
• Ability t...