Customer Support Lead

A dynamic marketplace startup in Dubai is seeking a customer support leader to build and scale their support operations. The role requires strong hands-on experience in customer service, particularly in high transaction environments, and involves designing workflows, managing sensitive cases, and establishing quality assurance programs. Candidates should be empathetic, process-driven, and fluent in Arabic, with previous experience in the UAE preferred. This position offers a unique opportunity to define support quality and trust from the ground up.
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