Customer Support Lead

We are looking for a Customer Support & Risk Control Lead to oversee the daily operations of the Customer Support and Risk Control team within our Brazil iGaming operation.

This role will be responsible for managing CS agents and risk control agents, ensuring high-quality customer service, operational efficiency, fraud prevention, and compliance with internal controls and regulatory requirements.

The ideal candidate is operationally strong, highly detail-oriented, capable of managing teams in a fast-paced environment, and experienced in handling escalations, user risk monitoring, and process optimization. Experience in the iGaming, fintech, internet platform, or high-volume customer operations industry is highly preferred.

Professional English communication is required due to collaboration with the global team.

Key Responsibilities

Customer Support Operations

• Lead and manage the Customer Support team to ens...