Customer Support Lead

The company



Our client is a leading global company specializing in custom packaging, crating, logistics, and supply chain solutions. With operations across North America, Asia, and Europe, our client specializes in delivering end-to-end services that protect high-value products and support efficient global distribution



About the role

The Customer Support Lead will oversee daily customer service and operational support activities. This role will lead the Operation Support Team, ensuring efficient order execution, maintaining high service standards, and driving continuous process improvements. As a key liaison between customers and internal stakeholders, you will work closely with Sales, Operations, and corporate teams to ensure high-quality service delivery and operational excellence.



Key Responsibilities:

- Act as the primary point of contact for operation support team.

- Lead, guide and monitor the Operation Support tea...