Customer Support Manager

G5 Entertainment AB

Full-time Astana, Akmola Region Other-General

Posted:

March 02, 2026

Location:

Astana, Akmola Region, Kazakhstan

Job Description

Job description
G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as Sherlock, Hidden City®, and Jewels of Rome®, and continuously enhance their technical foundation.

We are strengthening our team and looking for a Customer Support Manager. Do you have what it takes? Apply now!

 What You Will Work On:
Delivering support to customers by providing information in response to inquiries via helpdesk;

Creating FAQs and user guidelines. Posting them to company's website and helpdesk;

Processing customer feedback and escalating issues that require further investigation;

Monitoring customer complaints and store reviews. Answering customer complaints at the app stores.
What We Expect:
Upper-intermediate/advanced level of English is a must;

Good writing skills. Be able t...
                

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Job Overview

Job Type: Full-time

Location: Astana, Kazakhstan

Posted: March 02, 2026

Deadline: April 11, 2026