Customer Support Manager at Greenwheel

Confidential

Full-Time Kenya, Kenya Other-General

Posted:

March 02, 2026

Location:

Kenya, Kenya, Kenya

Job Description

Job Description
Greenwheels’s mission is to “make streets more liveable.” We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we’ve been doing for the past 25 years

Customer Support Manager
Greenwheels Africa is transforming urban mobility through our electric bike lease-to-own program for riders. We’re looking for a Customer Support Manager to lead a dynamic support team that ensures our drivers receive prompt, helpful, and professional assistance across all channels.

What You’ll Do:
Lead and manage the Customer Support team to meet service targets.

Ensure efficient multi-channel support via phone, WhatsApp, and ticketing systems.

Resolve escalated issues and coordinate with internal teams.

Monitor driver payment concerns and oversee dispute resolution.
            

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Job Overview

Job Type: Full-Time

Location: Kenya, Kenya

Posted: March 02, 2026

Deadline: April 11, 2026