Customer Support Manager

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our Greenfields Operations team working from the Head Office in Mt Waverley. Your responsibilities will include:

Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer’s expectation from Sale Accept through to the Authority to Commence Construction

Work alongside the Drafting, Estimating, Permits and Studio M Teams to get the customer to site

Assist in the continual improvement of business systems, procedures and customer support processes

Resolution of customer complaints through consultation with management (as required)

Set the directi...