Customer Support Manager

Customer Support Manager - Calgary Are you looking for a new challenge with social, economic, and environmental impact? Do you want to boost your career and make a difference? Take part in the electrification of transportation by joining the team!

In this exciting role, you will provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms. This role requires building strong relationships across all levels within customer organizations and acting as a key liaison between customers and Nova Bus technical teams.

Your Responsibilities

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data
• Oversee activities of Service Technicians, including troubleshooting, parts ordering, and part replacement on Nova ...