Job Description
Our client is a licensed and fast-scaling iGaming and sports betting operator building a high-performance operation in Cape Town. With customer experience sitting at the core of their growth strategy, they are looking for an experienced Customer Support Manager to lead, structure, and elevate their support function across sportsbook and casino.
This is not a call-centre role.
This is a senior operational leadership position responsible for service quality, regulatory compliance, dispute resolution, and player protection in a highly regulated environment.
If you understand iGaming customers, thrive under regulatory scrutiny, and know how to run a disciplined, player-first support operation, this role will suit you perfectly.
The Role
As Customer Support Manager, you will take full ownership of the customer support function, ensuring a consistent, fair, compliant, and high-quality play...
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