Customer Support Manager

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

Duties and responsibilities

• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee...