Customer Support Manager

Job Description:

WE’RE LOOKING FOR A CUSTOMER SUPPORT MANAGER

Location: Fort Erie, ON

The Customer Support Manager (CSM) will act as the primary focal point for oversight of all Airbus Customer Support related topics in their region. They will have a deep understanding of their customers’ helicopters, operational needs, key company contacts/stakeholders and elements critical to satisfaction regarding the portfolio of Airbus services. The CSM will also be responsible for providing customers with information about new/changing products, commercial policies, programs or services within the Airbus offering as well as collecting customer intel, sales opportunities and feedback for strategic action.

MAIN RESPONSIBILITIES

Customer Relationship & Strategy

• Act as the focal point in Airbus Helicopters for a portfolio of Customers to support them in all the S&S topics related to their in-service fleet. <...