Customer Support Manager

Founded in 2022, Santé Studios is an Austria-based fashion brand with a global online presence. As our customer base continues to expand, we want to deliver a seamless customer experience and support our growing brand.

We are currently hiring for a Customer Support Manager. This position is ideal for someone who thrives in a fast-paced e-commerce environment, values structure and precision and is passionate about delivering excellence across both people and processes.

Customer Experience Management

• Supervise and support CSR team members, ensuring they meet performance, quality and communication standards.
• Manage escalated customer cases, chargebacks and critical issues, ensuring timely and fair resolutions.
• Oversee Trustpilot and other review platforms, maintaining a positive and authentic brand reputation.
• Oversee and manage returns, ensuring they are minimized through proactive communication and efficient resolution.
• Ke...